Privacy policy.

Privacy Policy

Effective Date: August 6, 2026

1. Introduction & Scope

Komi Counseling and Psychology (“Company,” “Practice,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, and protect information collected through our public website at [https://komicounseling.com](https://komicounseling.com) (the “Website”).

Protected Health Information (PHI) & HIPAA Compliance

  • Website Visitors: Information collected through our public website (such as contact form inquiries and website usage data) is governed by this Privacy Policy.

  • Established Clients: Information collected during clinical treatment, intake forms, telehealth sessions, or within our secure client portal (PracticeQ) constitutes Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA) and Utah healthcare laws. Clinical PHI is handled according to our separate HIPAA Notice of Privacy Practices (NPP). You may review and download our full HIPAA policy here:View Notice of Privacy Practices(or request a copy directly from our office).

2. Information We Collect

2.1 Information You Provide Directly

  • Contact Inquiries: Name, email address, phone number, and brief non-clinical messages provided when submitting contact forms on komicounseling.com.

  • Appointment Requests: Information submitted to request an initial consultation.

Recommendation: Please avoid submitting sensitive clinical, diagnostic, or medical details via public unencrypted website contact forms.

2.2 Information Collected Automatically & Advertising Identifiers

When you browse our Website, technical usage data is automatically collected by our servers and third-party tools:

  • Device & Browser Data: IP address, browser type, operating system, and screen resolution.

  • Advertising Identifiers (GCLID): We utilize third-party analytics and online advertising tools (such as Google Ads) that attach a Google Click Identifier (GCLID) parameter to website URLs when a visitor clicks on one of our online advertisements. This allows us to measure ad performance and campaign effectiveness. This data is collected in a deidentified format—we do not link GCLID tracking data or website visits to your individual medical record or client identity.

  • Usage Data: Pages viewed, time spent on pages, referring URLs, and general site navigation paths.

3. How We Use Your Information

We use information collected through the Website to:

  • Respond to inquiries and coordinate initial consultation requests.

  • Maintain, protect, and optimize our Website’s functionality.

  • Evaluate advertising campaign efficiency through deidentified ad-click (GCLID) metrics.

  • Comply with applicable legal, regulatory, and reporting obligations.

4. How We Share Your Information

We do not sell your personal information. We share website information only under the following conditions:

  • EHR & Patient Portal Providers (PracticeQ): When transitioning from a website visitor to an active client, your clinical intake data and scheduling details are transmitted and maintained within PracticeQ, our HIPAA-compliant Electronic Health Record system.

  • Service Providers: We share deidentified technical data with hosting and analytics vendors who assist us in operating our Website under strict obligations of confidentiality.

  • Legal Requirements & Mandatory Reporting: We may disclose information if required by court order, subpoena, state or federal law, or in compliance with mandatory reporting laws (e.g., child abuse, elder abuse, or clear threat of imminent harm to self or others).

5. Cookies and Tracking Technologies

Our Website uses standard web cookies and tracking parameters (such as GCLID URL parameters) to evaluate site traffic and ad performance.

You can control or block cookies through your individual web browser settings. Disabling cookies may limit your user experience on certain parts of our Website.

6. Data Security

We implement administrative, technical, and physical safeguards to help protect information submitted through our Website. However, standard email and unencrypted web contact forms are not 100% secure. For transmitting confidential clinical records or personal health information, clients should communicate through our secure PracticeQ client portal or call our office directly.

7. Minors' Online Privacy

Our public Website is intended for general informational purposes and is not designed to solicit or collect personal information online from children under the age of 13. Clinical counseling services for minors are arranged directly through a parent or legal guardian via PracticeQ.

8. Your Rights & Choices

Depending on your state of residence, you may request access to, correction of, or deletion of personal data submitted through our public Website. To submit a request regarding website data, please contact hello@komicounseling.com.

9. Mobile & SMS Privacy Policy

Komi Counseling and Psychology is committed to protecting your privacy and security.

  • No Data Sharing for Marketing: No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  • Opt-In Consent Protection: Text messaging originator opt-in data, mobile phone numbers, and consent will not be sold, rented, or shared with third parties under any circumstances.

  • Opt-Out Instructions: You may opt out of receiving SMS communications at any time by replying STOP to any text message received from our office. For assistance or questions regarding our messaging services, reply HELP or contact us directly.

10. Contact Us

For questions regarding this Privacy Policy or our website data privacy practices, please contact our office at:

Komi Counseling and Psychology

Attn: Privacy Officer

2230 N University Pkwy STE 2C

Provo, UT 84663

Phone: +1 385-398-5664

Email: hello@komicounseling.com